Quality Analyst - English
TeleperformanceIskandar Puteri, Johor, Malaysia
Posted October 21, 2025
Full Time
About the Company
Teleperformance offers digitally-powered business services to support global brands and promote sustainable practices.
Job Description
Teleperformance Malaysia is seeking a Quality Analyst to support the Customer Service team in Malaysia. The role involves providing guidance, ensuring performance standards are met, and acting as a key support for the team. Candidates should have proficiency in English and a strong understanding of data analysis and QA processes.
Requirements
- Conduct root cause and other data analysis.
- Conduct QA evaluations per client requirements.
- Act as escalation point for process questions and issues.
- Participate as project team member.
- Proficiency in English (spoken and written).
