Trainer - Malay

Teleperformance Malaysia is seeking a Trainer to support their Customer Service team by providing guidance, ensuring performance standards are met, and sharing expertise. The role involves facilitating training sessions, creating assessments, and assisting with ongoing training development. The trainer will focus on improving performance and identifying training needs.

Requirements

• Bachelor's Degree or equivalent experience in a call centre or business-related field.
• Proficiency in Malay and English (spoken and written).
• Minimum of 2 years training experience in a BPO setting.
• Usage of MS Office and typing speed of 30 WPM.