Trainer - Malay

Teleperformance Malaysia is seeking a Trainer to support their Customer Service team in Malaysia. The role involves providing guidance and ensuring performance standards are met through facilitating new hire classes, upskilling, and conducting assessments. The Trainer will also work with internal teams to create training materials and manage the learning process.

Requirements

• Bachelor's Degree or equivalent experience in a call centre or business-related field.
• Proficiency in Malay and English (spoken and written).
• Minimum of 2 years training experience in a BPO setting.
• Working experience with a premium account with either B2C or B2B is preferred.
• Knowledge on instructional design is an advantage.
• Usage of MS Office and typing speed of 30 WPM.