We are looking to hire a NOC Engineer as a member of NOC Team which is 24/7 part of Operations Organization focused on monitoring TS internal and external systems, troubleshooting issues, resolving or escalating them.
Requirements
- Member of 24x7 Network operations team working on rotating shift basis.
- First-level technical support for Telesign’s servers & network.
- Monitoring, troubleshooting and alert handling related to Telesign’s servers and networks data centers worldwide.
- Support traffic moves based on technical, business and operational response drivers.
- Collect and analyze forensic information related to issues, alerts or customer escalations.
- Fix issues and/or escalate to on-call staff.
- Respond to solve alerts where possible and escalate when needed and Insure ownership is correctly assigned.
- Execute monthly Linux patching procedures.
- Diagnose technical problems using internal tools, database queries and log file analysis and identify solutions for recurring issue.
- Monitor and improve our systems and perform data analysis.
- Suggest and improve system monitoring and self-healing processes.
- Personally resolve issues where possible and escalate issues to internal teams or external suppliers if required.
- Successfully handle multiple priorities in work with customers.
- Collaborate with technical peers in order to improve efficiency and satisfaction of customer support.
- Ensure customers are satisfied with the effectiveness and efficiency of the support they receive.
Benefits
- Good compensation - Competitive € salary plus benefits package.
- Development opportunities.
- Challenging but also a friendly working environment.
