Account Director
Ten GroupNew York, New York, United States
Posted October 2, 2025
Full Time
About the Company
Ten partners with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients. Millions of members have access to Ten's services across travel, dining, entertainment, lifestyle and retail benefits on behalf of over fifty clients, including HSBC, Bank of America, Royal Bank of Canada, Westpac and many more. Our market-leading platform and service delivers a seamless experience and unparalleled access for your most important clients. Ten’s leading technology-enabled travel and lifestyle platform provides unmatched concierge services, bespoke loyalty programmes, tailored benefits and experiences, and personalised and targeted communications. Established in the UK in 1998, and a certified B Corp™ business, Ten operates in over 20 cities worldwide. Our service is delivered in 26 languages including English, French, German, Portuguese, Spanish, Mandarin, Cantonese and Japanese. The service is available 24/7, 365 days a year. Ten is owned by Ten Lifestyle Group Plc, a publicly listed company on the London Stock Exchange ('TENG').
Job Description
Ten Lifestyle Group is seeking an experienced Account Director to lead strategic client partnerships in New York. This role focuses on client growth, team development, and cross-functional collaboration, delivering exceptional service to banking and lifestyle clients. The position involves managing a team of Account Managers and translating data insights into strategic recommendations.
Requirements
- 5-10 years of senior-level account management or client partnership experience
- Experience managing a team of Account Managers
- Strong track record of account growth, contract renewals, and strategic client influence
- Proficient in Microsoft Excel and PowerPoint
- Calm under pressure, highly organized and collaborative
- Ability to navigate and influence senior-level client relationships
- Excellent communication, presentation, and negotiation skills
Benefits
- Competitive base salary + quarterly performance bonuses
- Comprehensive benefits: health, dental, vision, 401(k)
- Paid leave
- Parental leave
- Tuition reimbursement
- Employee discounts
- Assistance programs
- Global client networks
- Opportunities for partnership with luxury brands
