CRM Specialist (Braze Expert)
Ten GroupCape Town, Western Cape, South Africa • London, England, United Kingdom
Posted August 28, 2025
Full Time
About the Company
Ten partners with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients. Millions of members have access to Ten's services across travel, dining, entertainment, lifestyle and retail benefits on behalf of over fifty clients, including HSBC, Bank of America, Royal Bank of Canada, Westpac and many more. Our market-leading platform and service delivers a seamless experience and unparalleled access for your most important clients. Ten’s leading technology-enabled travel and lifestyle platform provides unmatched concierge services, bespoke loyalty programmes, tailored benefits and experiences, and personalised and targeted communications. Established in the UK in 1998, and a certified B Corp™ business, Ten operates in over 20 cities worldwide. Our service is delivered in 26 languages including English, French, German, Portuguese, Spanish, Mandarin, Cantonese and Japanese. The service is available 24/7, 365 days a year. Ten is owned by Ten Lifestyle Group Plc, a publicly listed company on the London Stock Exchange ('TENG').
Job Description
Ten is seeking a data-oriented CRM Specialist to enhance email marketing and CRM initiatives. The role focuses on creating personalized customer experiences, leveraging Braze platform features, and driving ROI through data-driven strategies. The ideal candidate will have strong analytical skills and the ability to translate data into actionable marketing insights, working both strategically and proactively.
Requirements
- Minimum 2 years of experience in CRM and Email Marketing
- Expert knowledge of Braze (Canvases, Liquid, segmentation, data integration)
- Strong understanding of customer lifecycle marketing and retention
- Proficiency in HTML and CSS
- Data-driven mindset with strong analytical skills
- Skilled in A/B testing, audience segmentation, and personalization strategies
- Passionate about CRM and continuously seeking industry trends
Benefits
- Competitive salary
- Flexible work arrangements
- Paid time off
- Extra Rewards
- Remote Working Holidays
- Employee Discounts
- Company Contribution towards medical aid
- Transport home for late shifts