Service Desk Analyst | Pune

Assist customers by performing tasks through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Deliver exceptional service and support to end-users using an online Service Desk ticketing system.

Requirements

• Knowledge of customer service principles and practices
• Phone etiquette
• Effective listening skills
• Ability to speak and write clearly and accurately
• Multi-tasking capabilities
• Strong reasoning and analytical skills
• Knowledge of computer fundamentals, web applications, and troubleshooting skills