Service Desk Quality Analyst | Pune

The Service Desk Quality Analyst supports the Service Desk operation by ensuring the accuracy, consistency, and quality of ticket handling and documentation, with key responsibilities including reviewing ticket coding, interpreting dashboards, and identifying recurring issues.

Requirements

• Process Documentation skills
• Advanced Excel skills
• Ability to deep dive into numbers and draw conclusions
• Understanding of Root Cause Analysis
• Strong reasoning and analytical skills
• Time Management and prioritization
• Multi-tasking capabilities
• Strong communication skills (both written and verbal)