Call Center Director (Operations, KPIs & AI Enablement)
The Call Center DoctorsUnited States
Posted December 19, 2025
600000 - 600000 USD year
Full Time
About the Company
The Call Center Doctors delivers end‑to‑end, fully managed call center solutions that combine custom software development, talent acquisition, and comprehensive training. Their services span contact center design, integration with existing platforms, and industry‑specific applications for sectors such as roofing and solar, ensuring seamless communication and high conversion rates. By handling every aspect—from hiring and onboarding to technology deployment and ongoing performance optimization—they free clients to focus on core business growth. Their unique blend of technical expertise and operational excellence positions them as a trusted partner for companies seeking scalable, high‑quality customer engagement infrastructure.
Job Description
We’re hiring a Call Center Director to lead, scale, and optimize high-performance outbound call center operations across multiple client programs.
Requirements
- 7–12 years of call center operations leadership experience
- Proven success managing KPIs and improving large-scale outbound performance
- Experience leading managers and multi-team environments
- Strong understanding of call center economics and productivity metrics
- Hands-on experience with CRMs, dialers, QA tools, and PM platforms
- Demonstrated experience implementing process improvements and scaling operations
- Exposure to AI tools for call analysis, coaching, or automation
- Data-driven mindset with strong analytical skills
- Clear, confident communicator with executive presence
- Native or near-native English fluency
- Strong bias for action and ownership
Benefits
- Competitive salary $5,000 monthly
- Fully remote work environment
- Executive-level visibility and influence
- Opportunity to architect systems used at scale
- Clear growth path toward VP of Operations
- The chance to help build a $100M+ organization from the inside