Client Success Director
The Call Center DoctorsLocation not specified
Posted November 1, 2025
40000 - 50000 USD year
Full Time
About the Company
The Call Center Doctors delivers end‑to‑end, fully managed call center solutions that combine custom software development, talent acquisition, and comprehensive training. Their services span contact center design, integration with existing platforms, and industry‑specific applications for sectors such as roofing and solar, ensuring seamless communication and high conversion rates. By handling every aspect—from hiring and onboarding to technology deployment and ongoing performance optimization—they free clients to focus on core business growth. Their unique blend of technical expertise and operational excellence positions them as a trusted partner for companies seeking scalable, high‑quality customer engagement infrastructure.
Job Description
We're hiring a Client Success Director to lead client success operations from scratch, design and implement systems for scale, and drive performance at scale. This role is responsible for building client success operations, managing high-value B2B accounts, and driving measurable outcomes across retention, NPS, CSAT, and client lifetime value.
Requirements
- 5-10 years of experience in Client Success, PMO, or BPO leadership roles
- Proven record of building scalable operational systems and leading high-performance teams
- Advanced proficiency with ClickUp, Asana, or other project management tools
- Expertise in Agile, Scrum, or structured delivery methodologies
- Executive-level communication — clear, persuasive, and data-driven
- Tech-savvy mindset with the ability to operationalize AI and automation tools
- Strategic problem-solving orientation with hands-on execution ability
- Native or near-native English fluency
Benefits
- $20-$25 USD/hour
- Fully remote — work anywhere, lead everywhere
- Executive mentorship from senior leadership
- Defined growth path toward Senior Director or VP roles for top performers
- Direct impact: Your systems and leadership will define how we scale to $100M+
