Deskside Support Engineer
The Center for Health Information and AnalysisBoston, Massachusetts, United States
Posted December 3, 2025
77390.2 - 116401.48 USD year
Full Time
About the Company
The Center for Health Information and Analysis (CHIA) serves as stewards of Massachusetts health data, employing multifaceted datasets and cutting-edge analytics to ensure transparency in our healthcare system.
Job Description
We are seeking a Deskside Support Engineer to join our team at the Center for Health Information and Analysis (CHIA). As a mission critical resource, you will provide on-site and remote support to CHIA users, troubleshoot and resolve issues, and optimize and secure IT operations. Our hybrid model balances in-person and remote work, with the flexibility to work from our Boston office or remotely.
Requirements
- Collaborative and customer-focused
- Excellent communicator and problem solver
- Experienced IT professional with 5+ years of experience supporting Microsoft Operating Systems
- Strong technical knowledge of PC hardware and software, including Microsoft Windows 11 and Microsoft Office Suite
- Network and security savvy
- Proficient in Active Directory and documentation
- Highly organized and detail-oriented
Benefits
- Comprehensive benefits package
- Flexible work and IT arrangements
- Agency-specific benefits
- Employee rewards
