CRM Specialist
The First GroupDubai, United Arab Emirates
Posted August 24, 2025
Full Time
About the Company
The First Group is a leading innovator in the hospitality industry, offering groundbreaking investment opportunities and exceptional guest experiences. With a diverse portfolio of upscale hotels, residences, F&B outlets, and lifestyle venues, they provide end-to-end solutions for property development, luxury real estate, investment properties, and hotel investments. Their visionary approach has earned them trust from global brands, making them a premier player in the sector.
Job Description
The First Group Hospitality is seeking a CRM Specialist to drive customer relationships through data-driven marketing strategies. The role involves optimizing CRM campaigns, improving customer engagement, and driving retention by leveraging analytics and automation. The company manages award-winning hotels, restaurants, and leisure destinations in Dubai and the GCC.
Requirements
- Develop and execute CRM marketing campaigns.
- Optimize customer journeys to enhance engagement, retention, and lifetime value.
- Analyze customer behaviour and campaign performance.
- Improve CRM processes and personalization.
- Partner with cross-functional teams for seamless integration.
