Customer Success Manager (Remote)

The Good People Group is seeking a Customer Success Manager to serve as the main point of contact for clients, ensuring satisfaction, retention, and long-term success. The ideal candidate is highly customer-focused, proactive, and skilled in communication and problem-solving.

Requirements

• Serve as the primary point of contact for assigned clients, ensuring satisfaction, retention, and long-term success.
• Lead client onboarding, ensuring a smooth transition and proper training on the company's products or services.
• Monitor client usage and engagement, proactively identifying areas where they need additional support or training.
• Develop strong relationships with clients to understand their business goals and help them achieve success with the product.
• Address and resolve customer concerns and technical issues in a timely and professional manner.
• Collaborate with sales, product, and support teams to ensure customer needs are met.
• Conduct regular check-ins, quarterly business reviews, and client feedback sessions to improve customer experience.
• Identify upsell and expansion opportunities by recognizing additional needs clients may have.
• Maintain accurate records of customer interactions in CRM software.