Customer Success Manager

Itential is seeking a Customer Success Manager to join our growing Customer Success Team. This candidate will be an experienced professional with expertise in building client relationships that stem from helping customers achieve their goals and understanding technical needs to foster strong platform adoption.

Requirements

• Bachelor's degree in Business Administration, Communications, Management Information Systems, Computer Science, or equivalent experience required
• 5+ years in a Customer Facing role in a Network or Software company required
• Experience in a Software Development Environment required
• Experience working with promoting value through customer experience required
• Ability to build rapport with customer champions and work colleagues in a remote setting
• Exceptional ability to communicate, identify account churn risks and proactively drive issue resolution
• Networking, Software, or Automation Technical skills required, as they relate for the use of the products and services to be sold
• Knowledge of IT key concepts (network management, infrastructure, software development, cloud computing, etc.)
• Strong time management, accountability, and personal organization are essential
• Experience analyzing and optimizing the existing processes in the Customer Success department
• Deep understanding of customers concerns and thoughts regarding the use of products and services
• Experience with the Microsoft Office Suite (Word, Excel, PowerPoint); Salesforce; Confluence; JIRA
• Passion for learning new technology and evangelizing to others

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance