Contact Centre Agent
The Legends AgencyCape Town, Western Cape, South Africa
Posted December 11, 2025
Full Time
About the Company
The Legends Agency is a leading Employer of Record (EOR) partner that enables global companies to build and manage high‑performing teams in South Africa. By connecting clients with top local talent and handling all payroll, compliance, and benefits administration, the firm delivers a seamless, cost‑effective hiring experience. Its full‑service approach—combining recruitment, payroll, and regulatory support—allows businesses to focus on core growth while the agency manages the intricacies of local workforce management. With a proven track record of reducing salary and social‑premium costs and providing skilled English‑speaking professionals, The Legends Agency stands out as the go‑to partner for companies looking to expand in the region.
Job Description
Contact Centre Agent role involves serving as the primary point of communication between a company and its customers and prospects, with a focus on business development and customer service.
Requirements
- High school diploma or equivalent (higher education preferred)
- Proven customer service experience in a contact centre or similar environment
- Excellent communication skills, both written and verbal
- Strong problem-solving skills and the ability to handle challenging situations
- Proficient in CRM systems and other contact centre software
- Ability to multitask, prioritise, and manage time efficiently
- Strong attention to detail and organisational skills
- Team player with a positive attitude and strong work ethic
- Flexible schedule, including the ability to work weekends, holidays, and shifts as required
Benefits
- Base salary
- Performance-based incentives