Customer Support Team Leader
The MultipleMalta
Posted December 12, 2025
Full Time
About the Company
The Multiple is a leading iGaming service provider that empowers operators to thrive in a volatile industry through a comprehensive suite of solutions, including casino and sportsbook marketing, customer support, KYC, creative, data analytics, VIP management, acquisition, social media, content, product development, and legal & compliance. Leveraging years of expertise and cutting‑edge technology, the company delivers extraordinary player experiences that differentiate its clients in a crowded marketplace. Its multidisciplinary team blends strategic insight with operational excellence to elevate brand performance and drive sustainable growth. The Multiple invites partners to unlock their full potential through tailored, high‑impact services.
Job Description
We are seeking an experienced Customer Support Team Leader to oversee and support our Customer Support team.
Requirements
- Strong leadership experience or proven leadership potential within customer support or operations
- Solid background in the iGaming industry, including casinos, sportsbook, and responsible gaming procedures
- Understanding of online casino workflows, KPIs, and operational processes
- Prior experience coordinating or supervising a team
- Excellent communication skills with the ability to motivate and guide others
- Strong problem-solving ability and sound decision-making skills
- Proficiency in Zendesk (user level required)
- Fluency in English; proficiency in German or Spanish is a strong advantage
- Knowledge of gaming licences is highly beneficial
Benefits
- Attractive remuneration package
- Health Insurance
- Wellness benefit (after probation)
- Optician/Spectacle and Blue Lens Benefit (after probation)
- Breakfast/lunch all week
- Monthly snacks allowance
- Training support
- Modern office facilities
- Dog friendly workplace
- Exciting Company Events
- Monthly beer Fridays
- Eur1,000 refer a friend bonus