Senior Customer Support Agent

We are looking for a Senior Customer Support Agent who will handle complex customer inquiries, support operational workflows, and act as a knowledge resource for the wider team.

Requirements

• Strong experience in Customer Support, ideally in a senior or specialised capacity.
• Proven background in the iGaming industry is required for external candidates.
• Excellent understanding of customer support processes and multi-brand operations.
• Strong problem-solving skills with the ability to manage complex cases independently.
• Exceptional communication skills, both written and spoken.
• Knowledge of German or Spanish is considered a strong advantage.
• Familiarity with gaming licences is beneficial.

Benefits

• Attractive remuneration package
• Health Insurance
• Wellness benefit
• Optician/Spectacle and Blue Lens Benefit
• Breakfast/lunch all week
• Monthly snacks allowance
• Training support
• Modern office facilities
• Dog friendly workplace
• Exciting Company Events
• Monthly beer Fridays
• Eur1,000 refer a friend bonus
• Relocation Package, if required