IT Service Support Analyst 2

The IT Service Support Analyst 2 position provides tier 1 and 2 IT computing support for faculty, staff, students, researchers, and computing labs for the College of Engineering. The role involves researching technical problems, independently identifying and resolving issues, and partnering with tier 2 and 3 technicians to resolve complex issues.

Requirements

• Bachelor's degree
• 2 years' experience in supporting Microsoft Windows clients and/or Apple clients, peripherals, and their connectivity in a networked environment
• Customer service background in a technical environment
• Strong verbal and written communication skills
• Familiarity with Microsoft or Google productivity suites
• Knowledge of help desk processes and procedures

Benefits

• Competitive hourly rate
• Benefits package
• Opportunity for advancement