Call Centre Representative (Blended)
The Sydney Call Centre Inc.Sydney, New South Wales, Australia • California, United States • Washington, District of Columbia, United States
Posted October 8, 2023
Full Time
About the Company
The Sydney Call Centre Inc. (SCC) is a leading tech-enabled firm specializing in Business Process Outsourcing (BPO) and Information and Communications Technology (ICT). SCC offers comprehensive call center services including inbound customer care, outbound sales, lead generation, and market research. With unparalleled expertise and a focus on results-driven solutions, SCC helps businesses maximize their growth potential through scalable, efficient operations.
Job Description
MCI is seeking a Call Centre Representative to join their team and provide excellent customer service. The role involves handling inbound and outbound calls, resolving customer issues, selling products and services, and adhering to strict procedures. MCI emphasizes building relationships and fostering a team-oriented environment.
Requirements
- High school diploma or equivalent
- Excellent communication and organizational skills
- Ability to type quickly and accurately
- Basic understanding of Microsoft Office Suite
- Reliability and punctuality
- Customer service orientation and ability to multi-task
Benefits
- Competitive compensation
- Bonus plans
- Paid Time Off
- Health Benefits
- Life Insurance
- Supplemental Insurance
- Career Growth
- Paid Training
- Fun, Engaging Work Environment
- Casual Dress Code