Employment Services Client Success Manager
The Sydney Call Centre Inc.Riverside, California, United States
Posted October 28, 2023
Full Time
About the Company
The Sydney Call Centre Inc. (SCC) is a leading tech-enabled firm specializing in Business Process Outsourcing (BPO) and Information and Communications Technology (ICT). SCC offers comprehensive call center services including inbound customer care, outbound sales, lead generation, and market research. With unparalleled expertise and a focus on results-driven solutions, SCC helps businesses maximize their growth potential through scalable, efficient operations.
Job Description
MCI is a fast-growing tech-enabled business services company seeking a Client Success Manager to lead strategic initiatives and drive revenue growth. The role involves client relationship management, new client onboarding, sales support, and providing exceptional service. The ideal candidate will have a proven track record in staffing services and a strong understanding of sales cycles and B2B marketing.
Requirements
- Maintain and grow relationships with existing accounts.
- Identify and pursue new business opportunities through data mining and outreach.
- Qualify leads and coordinate handoff to sales team.
- Provide consultative outreach via phone and email.
- Develop and nurture a pipeline of business development leads.
- Provide leadership on client engagement strategies.
- Provide performance management and mentorship.
- Manage team's workload and goals.
Benefits
- Paid Time Off
- Health Benefits
- Life Insurance
- Supplemental Insurance
- Career Growth
- Paid Training
- Casual Dress Code
