Experienced Call Center Client Services Manager
The Sydney Call Centre Inc.Tampa, Florida, United States
Posted November 1, 2023
Full Time
About the Company
The Sydney Call Centre Inc. (SCC) is a leading tech-enabled firm specializing in Business Process Outsourcing (BPO) and Information and Communications Technology (ICT). SCC offers comprehensive call center services including inbound customer care, outbound sales, lead generation, and market research. With unparalleled expertise and a focus on results-driven solutions, SCC helps businesses maximize their growth potential through scalable, efficient operations.
Job Description
MCI is seeking an Experienced Client Services Manager to manage client relationships, ensure service delivery, and support account growth in a fast-growing tech-enabled business services company. The role involves maintaining client communication, resolving issues, and driving account growth. MCI emphasizes rewarding effort, growth opportunities, and a supportive environment.
Requirements
- 3+ years of experience in client services or account management in a BPO
- Strong relationship management and communication skills
- Ability to analyze data and present insights to clients
- Experience managing multiple client accounts
- Bachelor’s degree in Business, Communications, or a related field
Benefits
- Paid Time Off
- Incentives & Rewards
- Health Benefits
- Retirement Savings
- Disability Insurance
- Life Insurance
- Supplemental Insurance
- Career Growth
- Paid Training
- Casual Dress Code
