Remote Inbound Customer Service Representative
The Sydney Call Centre Inc.Unorganized Centre Parry Sound, Ontario, Canada • Riverside, California, United States
Posted October 26, 2023
Full Time
About the Company
The Sydney Call Centre Inc. (SCC) is a leading tech-enabled firm specializing in Business Process Outsourcing (BPO) and Information and Communications Technology (ICT). SCC offers comprehensive call center services including inbound customer care, outbound sales, lead generation, and market research. With unparalleled expertise and a focus on results-driven solutions, SCC helps businesses maximize their growth potential through scalable, efficient operations.
Job Description
MCI is a fast-growing tech-enabled business services company seeking Remote Inbound Customer Service Representatives. This role focuses on providing excellent customer support, handling inquiries, and ensuring customer satisfaction through a home-based environment. MCI values employee growth and offers a positive work culture.
Requirements
- Answer inbound customer calls professionally.
- Assist with customer inquiries and complaints.
- Document customer interactions.
- Follow company procedures and escalate complex issues.
- Have a reliable internet connection and quiet workspace.
Benefits
- Paid Time Off
- Health Benefits
- Life Insurance
- Supplemental Insurance
- Career Growth
- Paid Training
- Fun, Engaging Work Environment
- Casual Dress Code