Work-At-Home Call Center Representative (Full-Time)
The Sydney Call Centre Inc.Riverside, California, United States
Posted October 28, 2023
Full Time
About the Company
The Sydney Call Centre Inc. (SCC) is a leading tech-enabled firm specializing in Business Process Outsourcing (BPO) and Information and Communications Technology (ICT). SCC offers comprehensive call center services including inbound customer care, outbound sales, lead generation, and market research. With unparalleled expertise and a focus on results-driven solutions, SCC helps businesses maximize their growth potential through scalable, efficient operations.
Job Description
MCI is seeking a Call Center Representative to support customer service, sales, help desk, and back-office operations. The role involves handling inbound and outbound calls, troubleshooting technical issues, resolving customer concerns, and identifying sales opportunities. MCI prioritizes a work-life balance with competitive compensation and career growth opportunities.
Requirements
- Must be 18 years or older with a high school diploma or equivalent.
- Strong written and verbal communication skills.
- Ability to type 20+ words per minute accurately.
- Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Reliable and punctual with a strong work ethic.
- Skilled in troubleshooting, conflict resolution, and customer follow-up.
- Willingness to undergo background and security investigation.
Benefits
- Paid Time Off
- Health Benefits
- Life Insurance
- Supplemental Insurance
- Career Growth
- Paid Training
- Fun, Engaging Work Environment
- Casual Dress Code