Join our Movement and Champion Restaurant Culture! At TheFork we believe that the best things in life happen around the table, and we are on a mission to connect the world’s favorite restaurants and the broadest community of loyal diners.
Requirements
- Answer incoming requests via phone, email and chat
- Assist our customers on questions about our electronic reservation book, our website or app
- Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs
- Knowledge in CRM tools
- Experienced in a customer support environment
- Native level of French and fluent in English. Speaking more languages are always welcome!
- An open minded person with a high level of communication skills
- Care about customer needs and always try to make their experience unique and satisfactory
Benefits
- An awesome team
- A permanent contract (that can be useful in life)
- Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)
- Competitive fixed salary, bonus and equity (yes, equity!)
- Lunch vouchers available for each working day
- International teams and a multicultural environment spanning 10 offices across Europe
- Highly inclusive working environment
- Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
- Continuous learning and development programs
- Free access to the Calm app to help you build resilience wherever you are in your mental health journey
- Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
- A program dedicated to helping you have the best work/life balance
- Health insurance fully covered by the company
- Life & Disability Insurance at no cost to the employee
- Amazing offices with dining, a coffee point on each floor, and leisure area
- Team building events