Customer Care Specialist (French Market)

Join our Movement and Champion Restaurant Culture! At TheFork we believe that the best things in life happen around the table, and we are on a mission to connect the world’s favorite restaurants and the broadest community of loyal diners.

Requirements

• Answer incoming requests via phone, email and chat
• Assist our customers on questions about our electronic reservation book, our website or app
• Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs
• Knowledge in CRM tools
• Experienced in a customer support environment
• Native level of French and fluent in English. Speaking more languages are always welcome!
• An open minded person with a high level of communication skills
• Care about customer needs and always try to make their experience unique and satisfactory

Benefits

• An awesome team
• A permanent contract (that can be useful in life)
• Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)
• Competitive fixed salary, bonus and equity (yes, equity!)
• Lunch vouchers available for each working day
• International teams and a multicultural environment spanning 10 offices across Europe
• Highly inclusive working environment
• Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
• Continuous learning and development programs
• Free access to the Calm app to help you build resilience wherever you are in your mental health journey
• Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
• A program dedicated to helping you have the best work/life balance
• Health insurance fully covered by the company
• Life & Disability Insurance at no cost to the employee
• Amazing offices with dining, a coffee point on each floor, and leisure area
• Team building events