Customer Care Specialist (native French) - TheFork, a Tripadvisor Company

Welcome to TheFork! We're on a mission to bring people together, feed the human spirit and champion restaurant culture. We're a leading restaurant booking platform across Europe and Australia, and we're looking for a Customer Care Specialist (native French) to join our team.

Requirements

• Answer incoming requests via phone, email and chat
• Assist customers on questions about our electronic reservation book, our website or app
• Provide the most suitable answer or solution according to customer specific needs
• Native level of French and fluent in English
• Knowledge in CRM tools
• Experienced in a customer support environment

Benefits

• Competitive fixed salary, bonus and equity
• Flexible working environment (2 days home office per week)
• Lunch vouchers available for each working day
• International teams - More than 30 nationalities and 16 offices worldwide
• Highly inclusive working environment
• Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc
• Continuous learning and development programs
• Free access to the Calm app
• Program dedicated to help you have the best work/life balance
• Health insurance fully covered by the company
• Life Insurance and Disability at no cost to the employee
• Amazing offices with dining, coffee point on each floor, and leisure area
• Team building events