Customer Success Manager

Thomas is an AI-driven platform transforming talent evaluation by combining behavioral insights, data, and technology. The Customer Success Manager guides clients through onboarding, expansion, and value extraction, building strong relationships and ensuring customer success. They act as a strategic advisor and advocate for customers. The role is key to strengthening commercial partnerships and supporting the company’s mission.

Requirements

• Fluent in Dutch
• Experience in a customer-facing role
• Confidence in using software tools and processes
• Strong skills in time management, project planning and negotiation
• Excellent organization skills and commercial acumen
• Excellent written and verbal communication skills
• Critical thinking and strong analytical skills
• Resilience and proactive problem-solving
• Able to build relationships and have effective teamwork

Benefits

• Vacation
• Early Finish Friday
• Very attractive bonus plan
• Global organization
• Employment support
• Perkbox
• Working from home