Associate Customer Success Manager

We are seeking a motivated and customer-focused Associate Customer Success Manager to join our team. In this role, you will leverage your strong business acumen and exceptional relationship management skills to partner with our customers, ensuring they achieve maximum value from our solutions.

Requirements

• Proven experience in customer-facing roles, ideally within legal technology or SaaS environments.
• Exceptional communication and relationship-building skills, with the ability to deliver impactful product training and presentations.
• Strong collaboration skills, working effectively with internal teams to drive customer success.
• Detail-oriented and analytical, with experience tracking and reporting on key performance indicators.
• Proficient in remote training technologies (e.g., MS Teams, WebEx, Webcast) and comfortable with virtual engagement.
• Committed to providing accurate, timely guidance and ensuring positive customer experiences.

Benefits

• Flexible vacation
• Two company-wide Mental Health Days off
• Access to the Headspace app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing