Associate Digital Customer Success Manager
Thomson ReutersMexico City, Mexico City, Mexico
Posted November 27, 2025
Full Time
About the Company
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions.
Job Description
As an Associate Digital Customer Success Manager, you will develop and implement proactive digital programs to help customers maximize value from Thomson Reuters solutions. You will create automated nurture campaigns, use AI and automation to drive innovation, and monitor customer usage data to identify risks and proactively launch targeted engagement campaigns.
Requirements
- 2–4 years' experience in GTM, Customer Marketing, Digital Customer Success, or Product Led Growth within B2B SaaS
- Skilled with customer communication tools at scale (email automation, in-product messaging, Salesforce, Gainsight, Eloqua, Microsoft 365, Pendo)
- Proven track record in designing and implementing customer engagement programs to drive satisfaction and retention
- Familiarity with basic graphic design and AI tools/prompts
- Strong analytical skills and data-driven approach; comfortable with Excel, Power BI, and Tableau
- Excellent communication skills and ability to promote programs across teams
- Project management skills, with the ability to handle multiple projects and meet deadlines
Benefits
- Hybrid Work Model
- Flexibility & Work-Life Balance
- Career Development and Growth
- Industry Competitive Benefits
- Culture
- Social Impact
