Associate Digital Customer Success Manager
Thomson ReutersMinnesota, United States • Frisco, Texas, United States • Ann Arbor, Michigan, United States
Posted November 26, 2025
56000 - 104000 USD year
Full Time
About the Company
Thomson Reuters is a global business that relies on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals.
Job Description
As an Associate Digital Customer Success Manager, you will be responsible for executing digital customer success campaigns and programs at scale to drive customer value and adoption across the post sales customer journey.
Requirements
- 2–4 years’ experience on a GTM or Customer Marketing, Digital Customer Success or Product Led Growth team in B2B SaaS
- Experience using tools that manage customer communications at scale including email automation tools, in-product messaging, or other customer success tools
- Demonstrated experience in creating and implementing customer engagement programs and initiatives to drive customer satisfaction and retention
Benefits
- Flexible vacation
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
