Customer Success Executive

The Customer Success Executive plays an integral role in helping to increase customer satisfaction and brand loyalty for a fast-growing and award-winning software company. The Customer Success Executive is responsible for driving the growth and expansion of existing customer accounts. This role involves identifying opportunities for upselling, cross-selling, and enhancing customer engagement to ensure customer success and revenue growth.

Requirements

• Bachelor's degree from an accredited college/university or equivalent work experience
• 2+ years of experience as a Customer Success Manager
• Experience in the SAAS industry preferred
• Experience in the tax and accounting industry or similar is a plus
• A passion for technology; comfortable with web-based applications
• Exceptional time management skills and ability to prioritize multiple tasks in a fast-paced environment while meeting critical deadlines
• Excellent presentation skills and ability to effectively communicate a variety of topics to a diverse audience
• Experience providing high-level client support, internally and externally, along with the ability to build relationships with clients and team members
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Possess the ability to self-motivate, maintain a consistent schedule, and to train clients who may have no understanding of the product
• Excellent computer skills including Microsoft Word, Excel, PowerPoint, and Outlook

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance