Customer Success Manager
Thomson ReutersLondon, England, United Kingdom
Posted November 27, 2025
Full Time
About the Company
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions.
Job Description
Customer Success Manager (CSM) will work closely with customers across the legal industry to understand their specific business challenges and design tailored use cases that maximize the value of Thomson Reuters' legal products. The role focuses on driving adoption, engagement, and measurable outcomes while building trusted customer relationships.
Requirements
- Law degree, formal legal education, or substantial experience working with law firms, attorneys, or legal professionals
- Experience in Customer Success, Legal Technology, Legal Project Management, or a related role
- Proven ability to understand customer-specific use cases and recommend tailored solutions
- Strong interpersonal and communication skills
- Customer-Centric Mindset
- Collaboration with Sales, Product, Marketing, and Support teams
Benefits
- Flexible vacation
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
