Customer Success Manager

The Customer Success Manager will be responsible for all post-sales support activities related to software products sold by TR Legal (Philippines). This role involves working closely with customers, partners and internal stakeholders to ensure successful implementation of our solutions, drive customer satisfaction, and generate positive business outcomes.

Requirements

• Bachelor’s degree in Business Administration, Computer Science, Information Technology, or equivalent experience required.
• Proven track record of success in a similar role, preferably within the legal technology industry.
• Excellent communication skills, both written and verbal, with the ability to articulate complex concepts clearly and concisely.
• Strong analytical abilities and attention to detail, capable of analyzing data and making informed decisions.
• Ability to work independently and collaboratively, managing multiple projects simultaneously while meeting tight deadlines.
• Experience working with desktop computers, Microsoft Office Suite, and CRM systems.
• Knowledge of cloud-based technologies and familiarity with SaaS applications.
• Demonstrated ability to build strong relationships with internal and external stakeholders.
• Ability to travel domestically and internationally as needed.

Benefits

• Flexible vacation
• Two company-wide Mental Health Days off
• Access to the Headspace app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing