Event Management Analyst
ThriveMabalacat, Pampanga, Philippines
Posted September 11, 2025
Full Time
About the Company
Thrive is a global technology outsourcing firm specializing in cybersecurity, cloud services, networking, and other complex IT requirements. They offer comprehensive solutions through advisory services, vCISO, vCIO, consulting, and a subscription-based platform, enabling clients to enhance business efficiencies with standardization, scalability, and automation. Thrive's distinctive approach includes high-touch service through their POD model and 24/7 support teams, ensuring exceptional client satisfaction and oversized technology returns on investment.
Job Description
Thrive is a rapidly growing technology solutions provider seeking an Event Management Analyst to support their cloud, cybersecurity, and disaster recovery services. The role involves triage of monitoring platform events, performance reporting, and client communication. It is a customer-focused position assisting event management engineers and ensuring high-quality technical support.
Requirements
- Associate Degree in Information Technology or related discipline preferred
- 1-2 years of call center or managed services experience preferred
- Technical subject matter expert on MSP products
- Strong written and verbal communication skills
- Attention to detail
