Service Delivery Manager
ThriveMabalacat, Pampanga, Philippines
Posted November 5, 2025
Full Time
About the Company
Thrive is an innovative technology solutions provider focused on Cyber Security, Microsoft/Office 365, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services.
Job Description
Thrive is an innovative technology solutions provider looking for a Service Delivery Manager to lead our technical support teams and provide excellent customer service.
Requirements
- Motivate and coach individual contributors to achieve departmental goals
- Manage regional managed services team
- Ensure managed services team meets or exceeds all service level agreements
- Conduct annual performance reviews
- Uphold procedural requirements
- Follow best practices through the entire technical support process
- Ability to adjust priorities and balance responsibilities in a fast-paced environment
