Service Desk Associate

We're a team that lives by teamwork and respect, trust, and care for each other. We're looking for a Service Desk Associate to provide technical assistance and support to our internal team members via telephone, online chat, email, and online ticketing. The role involves delivering first-class service and support, troubleshooting hardware and software issues, and implementing technical solutions. The ideal candidate has a Bachelor's degree or equivalent experience, 2+ years of related experience, and industry knowledge with an understanding of best practices and processes related to hardware and software troubleshooting.

Requirements

• Bachelor's degree (or international equivalent) or equivalent experience, required
• 2+ years of related experience
• Industry knowledge with an understanding of best practices and processes related to hardware and software troubleshooting
• Technical skills with the ability to utilize and provide support for industry related systems (e.g., Microsoft 365, Teams, Zoom, Slack, Azure Entra, OKTA, MacOS, VMWare VDI, Intune, Active Directory, 8x8 Telecom, Atlassian Jira, Confluence, etc.)
• Customer service skills with the ability to set expectations, convey instructions, and share information
• Organizational and time management skills with the ability to pay attention to details and balance multiple priorities
• Communication skills, both written and verbal, with the ability to work effectively with others
• Ability to document end-user tutorials, team guidelines, and solution documents
• Ability to work remotely as part of a team, collaborating and building relationships across the team
• Proficient in the English language with the ability to read, write, and speak fluently

Benefits

• Private medical insurance
• Meal subsidy
• Remote work
• Life insurance
• Education subsidy
• Electricity & Internet subsidy
• Flexible extra time off
• Paid time off during winter