Customer Support Specialist with German (Subscription plans)

Tide is looking for a Customer Support Specialist with German to provide top-tier phone support to paid members, fostering relationships and driving revenue. The role involves communicating daily with customers, providing first-class support, and following established procedures.

Requirements

• Minimum 1.5 years of relevant experience as a phone customer support associate
• Very good verbal and written German (C1 or higher)
• Comfortable using industry tools like Kustomer, GSuite, Microsoft Office and Jira
• Upbeat and energetic, with solid problem-solving skills
• Robust communication with the customer and back to the business
• Ability to self-drive and multitask, with strong team collaboration skills, high ethics and morale

Benefits

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave