Global Customer Service Representative - TikTok LIVE - German Speaking

The Customer Service Excellence team seeks a Global Customer Service Representative to provide effective communication with customers and creators in the German community market, resolving complex customer requests and providing assistance promptly.

Requirements

• Manage customer/creator inquiries via CRM tool, direct contact, or work with other teams
• Identify root causes of escalated issues and provide appropriate resolutions
• Promptly escalate critical/high-risk cases to the appropriate authority
• Coordinate with other teams/departments to resolve customer issues, follow-up, and close-loop
• Look for opportunities to identify ongoing issues, eliminate repeat complaints, and reduce escalation rates
• Respond to internal and external customer escalations quickly, proficiently, and professionally
• Adhere to established procedures and guidelines while providing quality customer service
• Support ad-hoc projects and initiatives per business needs