TikTok Shop - Quality Assurance Program Manager

The Quality Assurance Program Manager role will be responsible for ensuring high-quality standards across BPO partners by leading QA frameworks, audits, and root cause analysis to drive consistent service excellence. This role will also involve data analysis and process improvement, as well as project and stakeholder management.

Requirements

• Bachelor’s degree or equivalent practical experience
• Proven track record in customer service quality assurance and training operations
• Prior experience as a QA in a BPO setting
• Skilled in collaborating across functions and with both technical and non-technical stakeholders
• Comfortable navigating fast-paced, high-growth environments and influencing product or process enhancements