Front Desk Agent

DoubleTree Hotel of Tinton Falls is looking for passionate customer service professionals to join their award-winning team as Full-Time Front Desk Representatives. The role involves providing outstanding guest experiences, handling check-in/check-out, managing reservations, and resolving guest concerns in a fast-paced environment. Candidates are expected to thrive in a dynamic setting and show a willingness to grow with the company.

Requirements

• Demonstrate a take-charge attitude and excellent communication skills
• Effectively assist guests with check-in, check-out, and managing reservations
• Respond to guest inquiries and resolve guest concerns
• Collaborate with fellow team members and other hotel departments
• Make guests feel welcome, informed, and cared for
• Go the extra mile to make guests feel welcome
• Must be able to stand for long periods of time (5 hours or more per day)
• Must be willing and able to work flexible hours including nights, weekends, and holidays