The award-winning Drift Hotel in Santa Barbara is home to Dawn Cafe - the perfect place to grab good coffee, fresh pastries, and light bites from the friendliest baristas!
Requirements
- Maintain complete knowledge at all times of all hotel features/services, activities, and events.
- Provide excellent customer service while maintaining a clean and attractive outlet for guests.
- Ensure orders are prepared in a timely manner and ensure accuracy of all orders
- Maintain complete knowledge of and comply with all department policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment ensure routine maintenance is in place.
- Anticipate guest needs, respond promptly to and acknowledge all guests, however busy.
- Maintain positive guest relations at all times
- Resolve guest complaints and concerns to ensure guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Perform all property opening and closing duties.
- Adhere to payment, cash handling, and credit policies/procedures. Ensure appropriate discounts and employee discount policies are applied correctly.
- Ensure all products are properly secured, and systems are in place to prevent theft.
- Ensure daily cleanliness of Outlets, Kitchen and menus are maintained, including all fridges, freezers, equipment, and storage areas.
- Ensure all expired product is removed from inventory.
- Ensure retail is always stocked and looks presentable
