Customer Service Representative
TMX Finance Family of CompaniesKnoxville, Tennessee, United States
Posted November 3, 2025
28000 - 28000 USD year
Full Time
About the Company
The Community Choice Financial Family of Brands is one of the largest consumer specialty finance organizations in the U.S., providing financial solutions to customers and communities.
Job Description
As a Customer Service Representative, you'll help people in your community access the financial solutions they need. You'll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions.
Requirements
- Connect with customers to cultivate lasting relationships
- Review, validate, and process customer transactions with accuracy
- Maximize customer success by offering personalized financial services
- Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
- Build new business by completing daily call campaigns
- Assist in customer account management and collections
- Perform duties outside of the office, where applicable
- Maintain internal and external store appearance and meet cleanliness standards
- Uphold compliance with Company policies and procedures
- Engage in ongoing training and stay current on product and process changes
Benefits
- Paid on-the-job training
- Comprehensive new hire program
- Access to a robust learning management system
- Cross brand training
- Enrollment in a Key Holder Program
- Performance-based career advancement
- Educational Reimbursement Program
- Multiple coverage choices for medical insurance
- Traditional 401(k) and Roth 401(k) Retirement plan
- Company-Sponsored Life and AD&D Insurance
- Basic and Enhanced Voluntary benefits
- Free access to mental health resources
- Free access to exclusive discounts from nationwide and local retailers
- Paid time off