As a Customer Service Representative, you'll help people in your community access the financial solutions they need by building connections with our diverse customer base and processing transactions. You'll play a pivotal role in our fast-paced environment and be offered hands-on training, coaching, and development as we invest in your long-term success.
Requirements
- Connect with customers to cultivate lasting relationships that drive repeat business
- Review, validate, and process customer transactions with accuracy
- Maximize customer success by offering personalized financial services that fit their lifestyle
- Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
- Build new business by completing daily call campaigns
- Assist in customer account management and collections by accepting payments and managing customer appointments
- Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing
- Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience
- Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed
- Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations
- Engage in ongoing training and stay current on product and process changes
- Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards
- Conduct additional tasks as directed by leadership
- Maintain a full-time work schedule with regular, in-person attendance, including weekends
Benefits
- Paid on-the-job training and a comprehensive new hire program
- Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development
- Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country
- Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion
- Performance-based career advancement
- Educational Reimbursement Program
- Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA/Dependent Care FSA)
- Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
- Company-Sponsored Life and AD&D Insurance
- Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance
- Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program
- Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace
- Paid time off that grows with you, starting with 12 days in your first year
- A relaxed, business casual dress code that includes jeans and sneakers!
