Customer Service Representative (Bilingual)

As a Customer Service Representative (CSR), you'll help people in your community access the financial solutions they need. You'll build connections with our diverse customer base and process transactions while providing exceptional in-store experiences.

Requirements

• Connect with customers to cultivate lasting relationships
• Review, validate, and process customer transactions with accuracy
• Maximize customer success by offering personalized financial services
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
• Build new business by completing daily call campaigns
• Assist in customer account management and collections
• Perform duties outside of the office, including on site vehicle appraisals, store errands, and external marketing

Benefits

• Paid on-the-job training and a comprehensive new hire program
• Access to a robust learning management system
• Cross brand training
• Enrollment in a Key Holder Program
• Performance-based career advancement
• Educational Reimbursement Program
• Multiple coverage choices for medical insurance
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
• Company-Sponsored Life and AD&D Insurance
• Basic and Enhanced Voluntary benefits
• Free access to mental health resources, life coaching, and more
• Free access to exclusive discounts from nationwide and local retailers
• Paid time off that grows with you