Loan Support Agent
TMX Finance Family of CompaniesCarrollton, Texas, United States
Posted February 4, 2026
Full Time
About the Company
The Community Choice Financial Family of Brands is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states.
Job Description
Loan Support Agent plays a critical role in supporting store operations by coaching team members on accurate vehicle appraisals and loan application submissions. This is a full-time, hybrid role.
Requirements
- 1-3 years of experience in retail, financial services, or a related industry
- Typing speed of 60 WPM with high accuracy
- Proven ability to manage multiple tasks and projects effectively
- Strong communication, attention to detail, and organizational skills
- Excellent customer service skills, especially over the phone
- Team-oriented and goal-driven mindset
- Proficiency in Microsoft Office Suite (Outlook, Excel, etc.)
- Ability to remain stationary and operate standard office equipment (keyboard, mouse)
- Bilingual (English/Spanish) preferred
- Experience in title lending or related operational support is a plus
Benefits
- Paid on-the-job training and a comprehensive new hire program
- Access to a robust learning management system
- Performance-based career advancement
- Educational Reimbursement Program
- Multiple coverage choices for medical insurance
- Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
- Company-Sponsored Life and AD&D Insurance
- Basic and Enhanced Voluntary benefits
- Free access to mental health resources, life coaching, and more
- Free access to exclusive discounts from nationwide and local retailers
- PTO that grows with you
