Customer Support Specialist - Payment Processing (Hybrid- Austin, TX)
TogetherworkAustin, Texas, United States
Posted November 25, 2025
Full Time
About the Company
Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations, helping them manage and grow their communities, and enhance the depth and breadth of their member engagement.
Job Description
Customer Support Specialist - Payment Processing for Togetherwork, a family of SaaS solutions for organizational management, administration, and payment processing. The role involves providing direct support to customers with payment-related requests via Zendesk tickets, email, and phone.
Requirements
- Associate degree or two or more years of equivalent experience in a software support or helpdesk role.
- Basic understanding of web technologies, web navigation, and Microsoft Office tools.
- Customer-focused with exceptional interpersonal and customer care skills.
- Outstanding written and verbal communication skills, with ability to assess and tailor responses to customers' varying levels of understanding.
- Strong diagnostic, analytic, and problem-solving skills.
- Self-motivated with ability to work independently or in small teams.
- Detail-oriented with excellent organizational skills.
- Ability to multi-task in a fast-paced and constantly evolving environment.
Benefits
- Medical, dental, and vision insurance options
- 100% Employer paid short/long term disability.
- Basic Life
- 401(k) option with 100% company match
- Flexible paid personal/vacation time built on mutual trust and accountability.
- 10 sick days annually
- 10 company paid holidays
- 6 weeks paid parental leave
- Medical Travel Benefits
- Pet Insurance
- Infertility Benefits
- Teladoc
- Employee Assistance Program
- Wellness Benefits & Engagement Platform
