Senior Customer Support Advisor

The Senior Customer Support Advisor will deliver outstanding service to Healthcare/Industrial customers for Tradebe, managing accounts, ensuring order fulfillment, and supporting the team. They are responsible for customer interactions, problem-solving, and process improvement. The role requires strong communication and organizational skills, with a focus on continuous improvement and providing a first-class customer experience.

Requirements

• Manage customer fulfilment from inquiry to invoicing.
• Process sales orders and invoices.
• Handle customer complaints and feedback.
• Train and mentor new team members.
• Maintain accurate customer support documentation.
• Act as a point of escalation for customer complaints.

Benefits

• Competitive salary
• Annual bonus
• Pension
• Flexible benefits
• Support platform access
• Discounts & cash back on shopping