B2B After-Sales Technical Support Specialist - Italian Speaking
transcosmos (TCIS)Budapest, Hungary
Posted October 31, 2025
Full Time
About the Company
transcosmos (TCIS) excels in providing comprehensive outsourced IT and customer support solutions on a global scale.
Job Description
This B2B After-Sales Technical Support Specialist role supports a global e-mobility brand, focusing on ensuring smooth after-sales support to dealers and service partners across Europe. The role involves resolving technical queries, coordinating parts logistics, delivering training, and ensuring customer satisfaction through excellent communication and technical expertise.
Requirements
- High school diploma or equivalent
- Previous experience in a BPO and/or Customer Service/technical account
- Fluent or native in English and fluent in Italian
- Customer-first mindset with strong communication and organizational skills
- A knack for problem-solving and technical thinking
- Basic understanding of IT (MS Office, WLAN, troubleshooting, CRM/ticketing systems)
- Team spirit, accountability, and a structured work style
- Experience in the e-bike, cycling, or mobility industry is a plus
Benefits
- Competitive salary
- Paid onboarding and continuous learning
- Supportive, multilingual team environment
- Career growth opportunities
- Modern office space and tools