We are looking for a German-speaking Customer Success Specialist to join our team. As a remote position, the work must be performed within Hungary. The successful candidate will have a customer-centric mindset and a strong desire to help clients achieve their business objectives.
Requirements
- Understand and drive customer success goals
- Monitor customer performance and uncover opportunities for growth
- Assist with billing, administration, and customer inquiries
- Collaborate globally with internal teams to ensure seamless service
- Provide prompt, reliable, and accurate information about the products, services and solutions to customers while maintaining effective communications by adjusting to the pace and technical level of the customer.
- Good Knowledge of Microsoft Office products
- Excellent understanding of Customer Success and/or Account/Relationship
- Previous experience working with SAP, Salesforce and Gainsight or similar CRM platform are an advantage
- Customer centric mindset
- Empathy
- Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels.
- Excellent organizational skills
- Structured “can-do” approach to open matters and tasks in a demanding environment
Benefits
- Competitive salary
- Cafeteria
- Team building and free time activities
- Modern office environment