German-Speaking Customer Success Specialist

We are looking for a German-speaking Customer Success Specialist to join our team. As a remote position, the work must be performed within Hungary. The successful candidate will have a customer-centric mindset and a strong desire to help clients achieve their business objectives.

Requirements

• Understand and drive customer success goals
• Monitor customer performance and uncover opportunities for growth
• Assist with billing, administration, and customer inquiries
• Collaborate globally with internal teams to ensure seamless service
• Provide prompt, reliable, and accurate information about the products, services and solutions to customers while maintaining effective communications by adjusting to the pace and technical level of the customer.
• Good Knowledge of Microsoft Office products
• Excellent understanding of Customer Success and/or Account/Relationship
• Previous experience working with SAP, Salesforce and Gainsight or similar CRM platform are an advantage
• Customer centric mindset
• Empathy
• Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels.
• Excellent organizational skills
• Structured “can-do” approach to open matters and tasks in a demanding environment

Benefits

• Competitive salary
• Cafeteria
• Team building and free time activities
• Modern office environment