Operation Manager

The Operations Manager will lead, develop, and manage a team of managers to deliver successful service across multiple customer accounts. This role focuses on aligning service strategy with business objectives, driving operational improvements, and maintaining high customer satisfaction. The role involves leading performance reviews, ensuring quick resolution of service issues, and collaborating with cross-functional teams.

Requirements

• Provide leadership and support to the team
• Drive excellence in service delivery, aligning with KPIs, SLAs, and contractual obligations
• Support service scoping, onboarding, performance reviews, and customer engagement
• Act as escalation point for service issues
• Monitor service metrics and lead performance improvement initiatives
• Develop and standardize processes, reporting tools, and best practices
• Ensure consistency in service documentation, SOPs, and knowledge management
• Lead by example to promote a culture of customer centricity and continuous improvement
• Build strong customer relationships

Benefits

• Competitive salary
• Cafeteria
• Paid training
• Team building and free time activities
• Modern office environment