Dispatcher

Transdev in Quincy, MA is hiring an in-person Dispatcher to join our team. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients.

Requirements

• High School Diploma or GED; Technical Degree preferred
• 3-5 years' experience dispatching and prior experience as a driver for paratransit operations may be beneficial
• Excellent verbal, interpersonal and customer service skills
• Problem solving and analytical skills
• Excellent knowledge of The RIDE service area streets, landmarks, and Institutions, including all major trip generators and transfer point
• Excellent knowledge of traffic patterns and their Impact on paratransit operations
• Excellent communication skills in person, over the phone, and on a two-way communication device
• Strong computer skills with knowledge of Microsoft Office and paratransit scheduling software (and preferably Spare) and the ability to learn new software
• Must be able to work shifts or flexible work schedules as needed

Benefits

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard, 4 floating
• 401(k) retirement plan
• Medical
• Dental and vision
• Life insurance
• Short-term disability
• Voluntary long-term disability